An extended vehicle warranty protects owners from unexpected repair costs caused by mechanical or electrical failures after the manufacturer’s warranty expires. AZ Warranty provides protection plans for both cars and motorcycles to ensure peace of mind during ownership.

AZ Warranty provides flexible protection plans for both cars and motorcycles, helping owners manage unexpected repair costs. With fast claim approval, nationwide workshop support, and unlimited claim and mileage options, we ensure worry-free vehicle ownership with confidence.

Vehicle inspection may be required for selected car warranty plans depending on eligibility. Motorcycle warranty plans typically do not require inspection prior to purchase.

Coverage takes effect from the activation date stated in your policy after successful payment and policy issuance, subject to the applicable waiting period and terms of the selected warranty plan.

AZ Warranty adopts an Open Service concept, allowing routine servicing to be carried out at any qualified workshop of your choice, whether or not it is part of our approved network, provided servicing requirements and documentation are maintained in accordance with policy terms.

> Ensure servicing is carried out according to the required service schedule stated in your warranty terms.

> Retain all computer-printed service receipts and invoices for maintenance performed on your vehicle. Each invoice must clearly state the service date, vehicle registration number, mileage, and engine oil specification used.

> Do not misuse, neglect, modify, or operate the vehicle outside normal usage during the warranty period.

No, the warranty is non-transferable and applies only to the original policyholder. If the new owner wishes to obtain warranty protection, a new warranty plan may be purchased subject to eligibility.

Once the warranty plan has been activated, it is generally non-refundable and non-transferable to another vehicle, in accordance with the terms and conditions of the policy.

Yes, a waiting period may apply before warranty coverage becomes effective. The applicable waiting period varies depending on the selected warranty plan and will be specified in the issued policy.

You may contact our customer service team at 012-595 9812 for product information, pricing details, or purchase assistance. Our team will be happy to assist you.

No, warranty coverage does not include normal wear and tear or routine maintenance items such as filters, spark plugs, fluids, brake pads, tyres, and similar service components. Coverage applies only to specified mechanical and electrical components as stated in the policy.

AZ Warranty was established to provide reliable protection against unexpected vehicle repair costs. Our warranty plans offer comprehensive coverage of up to 5 years, helping vehicle owners enjoy greater peace of mind throughout ownership.
We are committed to delivering efficient warranty solutions for both cars and motorcycles, ensuring customers receive dependable support when repair needs arise.

Repair or replacement of damaged components will be carried out at the discretion of AZ Warranty. Depending on availability and suitability, replacement parts may include used, reconditioned, OEM, or equivalent parts.
If you prefer brand new original parts, you may discuss this with our claim adjuster prior to repair. Any cost difference between the approved replacement part and a brand new part shall be borne by the vehicle owner.

Any components not listed under the covered items of the selected warranty plan are not claimable. Generally, wear and tear items such as filters, spark plugs, fluids, brake pads, tyres, and similar maintenance components are excluded from coverage. Please refer to the policy document for the full list of covered items and exclusions.

To initiate a claim, please contact our Claims Department via call or WhatsApp at 016-363 3897, 016-362 9789, or 016-539 9223 before any repair work is carried out. Our claim advisor will guide you through the required claim procedures and advise on the next steps.

Claim eligibility depends on whether the affected component is covered under your warranty plan and complies with the policy terms and conditions. You may refer to your E-Policy for detailed terms and conditions. All relevant information is outlined there. If you have any queries or need further clarification, please feel free to call or reach out to our customer service team via Whatsapp at 016 539 9223.

For approved claims, payment arrangements depend on the selected workshop and warranty plan. In many cases, AZ Warranty will settle the approved repair amount directly with the workshop. In certain situations, payment may be required upfront and reimbursed upon approval. Any non-covered items or excess charges (if applicable) remain the responsibility of the vehicle owner.

Once a claim is initiated, our Claims Department will create a dedicated group chat involving the vehicle owner and workshop to coordinate and update the repair progress. All claim communications and status updates will be shared through this group. For further assistance, you may also contact our Claims Department directly.

If a component is not covered under the warranty plan, the repair cost will be borne by the vehicle owner. Nevertheless, our Claims Department will continue to assist in coordinating with the workshop and providing guidance to support a smooth repair experience.

Warranty claim eligibility may be affected or terminated if the vehicle is not maintained in accordance with the required service and maintenance guidelines, if unauthorized repairs or parts replacements are carried out, or if excessive modifications are made to the vehicle. Please refer to the policy terms and conditions for the full details governing warranty validity.

Damage caused by natural disasters or external events such as floods, earthquakes, or similar occurrences is not covered under the warranty plan. Please refer to the policy terms and conditions for the full list of exclusions.

Damage resulting from accidents or external impact is not covered under the warranty plan. Such incidents are typically claimable under motor insurance coverage. Please refer to your policy terms and conditions for the full list of warranty exclusions.

AZ Warranty does not charge any claim submission or claim processing fees. However, the vehicle owner may be responsible for inspection, diagnostic, or checking fees imposed by the workshop, as well as any non-covered items or costs not approved under the warranty plan (if applicable).

Once a claim is initiated, AZ Warranty will coordinate directly with the workshop to obtain the required diagnosis report and repair quotation. The vehicle owner is required to provide valid service and maintenance records to verify compliance with the warranty servicing requirements.

Repairs must not be carried out prior to approval from AZ Warranty. Unauthorized repairs may affect claim eligibility.

Claim assessment is typically completed within 24 to 48 working hours upon receipt of the required diagnosis report and supporting documents from the workshop. Assessment time may vary depending on the complexity of the repair and completeness of the submitted information.